The RefinedWiki Blog

5 advantages of combining a themed Jira Service Desk and a themed Confluence

February 13, 2018

Using RefinedTheme for Confluence and RefinedTheme for Jira Service Desk in combination has its advantages. We break these down into five key advantages that ultimately result in a wholesome user experience.

 

Our theming apps for Server, RefinedTheme for Confluence Server and RefinedTheme for Jira Service Desk serve similar purposes in that they both improve the content layout, the theme and the organization of Confluence and Jira Service Desk. When used together, the apps bring further advantages that shape a wholesome and helpful user experience. A wholesome user experience includes a good looking, easy to navigate site where the answers are at the finger tips of the user.

 

Advantage 1. Integrated features.

Confluence knowledge base articles can be displayed as a list on a Jira Service Desk customer portal. The list can also be tailored to individual users and groups using the integrated feature we call view permissionsFor example, Astrid can log in as a user in the HR department and see a list of knowledge base articles relevant to her and the HR department. However Rose from the IT department wouldn’t see that list of articles as she is not in the HR department user group.

View permissions on RefinedTheme for Jira Service Desk

Advantage 2: Better Self Service

As well as displaying Confluence articles on a customer portal, RefinedTheme for Jira Service Desk includes a search highlight module from which agents can opt in to show hits for multiple Confluence knowledge bases (spaces) and Confluence Questions. Further, we provide visually appealing buttons and icons so that the user can easily navigate to find the information they are after.

Recommended Links in Jira Service Desk

Improved navigation with icons from RefinedTheme for Jira Service Desk

Advantage 3. Preventing Confusion. Which page am I on?

With branding applied to both Jira Service Desk and Confluence using RefinedTheme’s theming and styling tools you flag to the customer where they are. Be it the team support site, or the team Confluence documentation, customizing Jira Service Desk and Confluence to match the company design means the customer feels as though they are on the company site rather than navigating externally.

Clear identifiable branding

Advantage 4. Consistency + Smooth Navigation

A customer can navigate from a branded and visually appealing customer facing Jira Service Desk portal to a consistently branded Confluence instance and visa versa.

 

 

Advantage 5. They both look damn fine

The days of basic looking customer facing pages are gone. Our apps keep the brilliant functionality of Jira Service Desk and Confluence but add an interface that looks clean, branded and visually appealing.

Super appealing customer interface for Jira Service Desk

Try both apps out for free from the Atlassian Marketplace.