The RefinedWiki Blog

We have highly skilled partners worldwide who implement our apps for customers and provide advanced customizations and technical solutions. Quite a few of these Partners have rolled out our app RefinedTheme for Jira Service Desk on their own support service. We share three examples of great finished support sites we've seen and hopefully give you some ideas on how you can work with the app yourselves.

One of the keys to engaging users on Confluence and Jira Service Desk is to keep the content and design up to date and modern. Or in other words, make your content and design agile. This holiday season we are making this easy for you by giving you a ready-made holiday theme.

Refined are counting the days until Christmas with our very own UX inspired advent calendar. Each day of advent we will add a useful tip for using Confluence and Jira Service Desk. By Christmas you will have 24 helpful tips in the bag.

RefinedWiki's apps come with many handy content modules to give teams the tools to display useful content well.

With the Atlassian Summit around the corner we prepared an event planning site using RefinedTheme for Confluence and in particular Sites to showcase how simple it is to create a visual and engaging site.

The latest release of RefinedTheme for Jira Service Desk introduced Site and Category structure. There are many different ways you can use this feature to your advantage. To get you started we have collected 5 alternative structures to suit various use cases.

RefinedTheme for Jira Service Desk has a major new release 2.X including many helpful new tools you might want to make use of.

The last year has seen a lot of milestones and big developments for RefinedWiki including the addition of two new apps onto the Marketplace, RefinedTheme for Jira Service Desk and RefinedSites for Jira Service Desk Cloud and some big new version releases imminent for our RefinedTheme Server apps. With such a rich breadth of products in development we want to share with our customers the latest product information and noteworthy news.

Using RefinedTheme for Confluence and RefinedTheme for Jira Service Desk in combination has its advantages. We break these down into five key advantages that ultimately result in a wholesome user experience.

With a growing customer base and product portfolio, it's time for RefinedSupport to take a fresh look at the way we do support.