For Jira Service Desk

Structure, theme and customize Jira Service Desk customer portals

RefinedTheme for Jira Service Desk 2.x

Making Jira Service Desk structured and customizable 

RefinedTheme for Jira Service Desk 2.x adds structure, customization capability, and a branded easy to use interface to Jira Service Desk. 

Check it out


Refine the IT service experience by adding a theme to represent your company design, display content in an appealing and simple to navigate way, and extend the search capability. Theme for Jira Service Desk is also mobile responsive.

Added Structure using Site and Category Organization

Service Desks can now be organized into categories, and categories into sites. The site and category homes act like a landing page from which to navigate to customer portals or important quick links.

Branded, Themed and Visual Sites and Service Desks

Represent your company brand by creating a neat theme for the entire customer facing Jira Service Desk, individual sites and/or individual customer portals using our inbuilt ThemeEditor.

Customized Customer Portals, Sites and Category Homes

Use simple editors to customize customer facing portals and sites by adding content modules to your layout, quick link icons, and improved organization from templates. No coding required.

Extended Search Capability

Connect answers to more spaces than just one, add recommended links, and display the content the matters in an easy to navigate, modern, branded interface.

The right content shown to the right users

Get more control over who sees what content using view permissions. Direct specified users and user groups to the relevant site, category or customer portal. On a customer portal show or hide content from users.

RefinedTheme is a Data Center approved app

RefinedTheme for Jira Service Desk has been built and tested against a rigorous Data Center standard to be approved.  Our Data Center customers benefit from escalated support, as well as reliable and stable performance of RefinedTheme.

5 common ways to structure Jira Service Desk

Structure Jira Service Desk according to your use case and make each customer facing page engaging and easy to navigate. Here are 5 common ways to structure Jira Service Desk using sites and categories.

Learn more

Webinar from January the 15th

Watch the webinar to learn how to ace the customer experience using RefinedTheme and Jira Service Desk.


Visit IT support desk

Visit our support desk to preview the look and feel


RefinedTheme for Jira Service Desk customers

Since February 2017,  1000+ customers have customized Jira Service Desk using RefinedTheme for Jira Service Desk

Free for 30 days

Affordable theming app for teams of all sizes using Jira Service Desk

RefinedTheme for Jira Service Desk

Annual license
More info on pricing here