For Jira Service Desk Cloud

Custom built customer facing sites for Jira Service Desk

Your support site, your domain

Custom built sites on your custom domain for Jira Service Desk

RefinedSites provides the tools to build a fully tailored and branded support site for Jira Service Desk running on your choice of domain e.g., 

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RefinedSites provides the tools to build a fully tailored and branded customer facing site for Jira Service Desk Cloud. Using RefinedSites you can create a customized support site built on Jira Service Desk and directed to your own custom domain. For example, the company ReelStudios could host a customized support site built on Jira Service Desk at Agents continue to work in the Jira Service Desk agent view.

Apply your team brand

Use the inbuilt ThemeEditor to easily design a site to match your company or team brand. The theme can be applied to the entire or to individual customer portals within the site.

Custom build your site

Without needing to code, build a customer facing support site by applying a theme, content sections and content modules to your custom site at “”. Choose from a rich selection of modules including quick navigation icons, search box, and customer requests.

Extend the self service

Extend the search results by adding recommended links to the search from anywhere on the web.

Tailor content to the customer

Display helpful content tailored to the customer by quick editing the layout. Add or remove permissions to content sections so that customers see only what is relevant to them.

How does RefinedSites work?

Read our blog post introducing RefinedSites, how it works, when to use RefinedSites and what to expect.




Visit our documentation site for release notes, and product documentation.

Visit Documentation


For help setting up your instance or any technical difficulties, contact support.

Visit Support

Winner of Best IT Team App

This app was chosen by a panel of judges as winner of Best IT Team App in the 2017 Atlassian Codegeist Competition. While under development the app was known as RefinedTheme for Jira Service Desk Cloud and has largely the same functionality as the increasingly popular app for Server.

Free for 30 days

Site building app for teams of all sizes using Jira Service Desk Cloud

Small Teams

monthly flat fee

Up to 10 users

More info on pricing here

Growing Teams

per user/month
More info on pricing here